Question 1

Are estimates free?

Accepted Answer

Yes. All written estimates are free with no obligation.

Question 2

How long does an estimate take?

Accepted Answer

See jewellcollision.com/faq for the full answer.

Question 3

Will the final cost match the estimate?

Accepted Answer

Not always. An estimate is based on the visible damage at the time of inspection. Once repairs begin and the vehicle is disassembled, additional hidden damage may be discovered. If that happens, we'll document the damage, review it with your insurance company (if applicable), obtain any necessary approvals, and keep you informed before moving forward. Our goal is to provide an accurate repair plan with no surprises.

Question 4

How long does a typical collision repair take?

Accepted Answer

Every repair is different. Factors such as the severity of the damage, parts availability, insurance approvals, and any additional damage discovered during disassembly can all affect the repair timeline. Once we've inspected your vehicle, we'll provide an estimated completion time. Throughout the process, our dedicated Concierge Team will keep you informed with regular updates, coordinate with your insurance company when needed, and be available to answer any questions along the way.

Question 5

Do you repair all makes and models?

Accepted Answer

Yes. We repair all makes and models, including electric vehicles. Jewell Collision and Hail Repair is I-CAR Gold Class® certified and holds manufacturer certifications for Rivian, Subaru, Volkswagen, Ford, Nissan, Kia, Hyundai, Jeep, Dodge, Chrysler and Ram. Our technicians follow OEM repair procedures to restore your vehicle safely and to factory standards

Question 6

Will my vehicle drive the same after repair?

Accepted Answer

Yes. Every collision repair includes computer-aided measuring and a road test to ensure your vehicle handles exactly as it did before the accident.

Question 7

Can I get my car towed to your shop?

Accepted Answer

Absolutely. We coordinate towing through our partners at Ace Towing and offer free towing with a completed work order in most cases.

Question 8

Do I have to use the shop my insurance recommends?

Accepted Answer

See jewellcollision.com/faq for the full answer.

Question 9

Will you work directly with my insurance company?

Accepted Answer

Yes. Our Concierge Team works directly with all major insurance companies to help streamline the claims and repair process. We handle communication regarding estimates, supplements, approvals, and repair updates, so you don't have to. We're here to make the process as smooth and stress-free as possible from start to finish.

Question 10

What if hidden damage is found during the repair?

Accepted Answer

We document the additional damage with photos and submit a supplement to your insurer. We don't begin extra work until the supplement is approved.

Question 11

Do I need multiple estimates?

Accepted Answer

No. Colorado does not require multiple estimates. A single estimate from the shop you trust is enough to open a claim.

Question 12

How do you match my factory paint color?

Accepted Answer

We use computerized color matching and a paint scanner that reads your vehicle's exact color, then blend the new paint into adjacent panels for an invisible repair.

Question 13

Can you match faded or older paint?

Accepted Answer

Yes. Our team blends into surrounding panels to make the repair invisible even on sun-faded or older finishes.

Question 14

What about tri-coat and metallic finishes?

Accepted Answer

Our refinish technicians are trained on the most challenging paint systems including pearl, tri-coat, and high-metallic finishes.

Question 15

When can I wash or wax my car after a repaint?

Accepted Answer

You can hand wash gently after a week, but we recommend waiting at least 30 days before waxing or applying any coating to allow the paint to fully cure.

Question 16

Are you certified to repair electric vehicles?

Accepted Answer

Yes. We are EV certified and trained on high-voltage safety, battery handling, and aluminum-intensive structures used in most modern EVs.

Question 17

Which EV brands do you service?

Accepted Answer

We service a wide range of EV brands including Rivian, Volkswagen, Nissan and other manufacturers with which we hold OEM certifications. Contact us with your specific make and model to confirm.

Question 18

Do EV repairs take longer than traditional collision repair?

Accepted Answer

Not necessarily. Repair times for electric vehicles depend on the extent of the damage, parts availability, and the specific manufacturer requirements—just like any other vehicle. Some EV repairs may require additional safety inspections, specialized diagnostics, battery system procedures, or ADAS calibrations, which can add time. As a EV certified repair facility, our technicians follow OEM repair procedures to ensure your vehicle is repaired safely and correctly. Our Concierge Team will keep you updated throughout the repair process and provide an estimated completion timeline after your vehicle has been thoroughly inspected.

Question 19

Will my EV's safety systems still work after repair?

Accepted Answer

Yes. We recalibrate ADAS sensors, cameras, and radar units to manufacturer specifications as part of every applicable EV repair.

Question 20

How soon can you start on my vehicle?

Accepted Answer

Most vehicles can be scheduled within a few days. In emergencies or after major storms we'll do our best to accommodate sooner.

Question 21

Why do some repairs take longer than others?

Accepted Answer

Repair time depends on damage severity, part availability, insurance approvals, and the need for supplements. We update you any time the timeline changes.

Question 22

Can I get status updates during the repair?

Accepted Answer

Yes. We provide regular updates by phone, text, or email — your choice.

Question 23

What happens if my parts are back-ordered?

Accepted Answer

We source through multiple suppliers to keep delays to a minimum and we'll always let you know if a part is on back-order.

Question 24

Can you help me arrange a rental car?

Accepted Answer

Yes. We coordinate rentals with major providers and can have a vehicle waiting when you drop off your car.

Question 25

Will my insurance pay for the rental?

Accepted Answer

If you have rental coverage on your policy, your insurer typically pays directly. We help you understand your limits before you book.

Question 26

How long can I keep the rental?

Accepted Answer

Most policies cover the rental for the duration of the repair, up to your policy's daily and total limits.

Question 27

What are OEM parts?

Accepted Answer

OEM (Original Equipment Manufacturer) parts are made by your vehicle's manufacturer and are identical to the parts originally installed at the factory.

Question 28

Do you use OEM or aftermarket parts?

Accepted Answer

We use both. The choice often depends on your insurance policy, vehicle age, and your preference. We always explain the trade-offs before ordering.

Question 29

Can I request OEM-only parts?

Accepted Answer

Yes. If your policy doesn't include OEM coverage, you can opt to pay the difference for OEM parts.

Question 30

Are aftermarket parts safe?

Accepted Answer

Quality aftermarket parts that meet or exceed OEM standards can be safe and effective. We only use parts from trusted suppliers we've vetted.

Question 31

What does your warranty cover?

Accepted Answer

See jewellcollision.com/faq for the full answer.

Question 32

Is the warranty transferable?

Accepted Answer

Our workmanship warranty is provided to the original owner. Parts carry their own manufacturer warranty terms.

Question 33

Do replacement parts have their own warranty?

Accepted Answer

Yes. Parts carry their manufacturer's warranty in addition to our installation warranty.

Question 34

What if I notice an issue after pickup?

Accepted Answer

If you believe you're experiencing an issue related to a previous repair, please contact Jewell Collision and Hail Repair as soon as possible. Our team will schedule an inspection to evaluate the concern and determine whether it is covered under our warranty. If the issue is warranty-related, we'll work with you to resolve it promptly. Your satisfaction is important to us, and we're committed to standing behind the quality of our repairs.

Question 35

Where can I fix my car after an accident in Lakewood?

Accepted Answer

See jewellcollision.com/faq for the full answer.

Question 36

Do you have an auto body shop in Denver?

Accepted Answer

See jewellcollision.com/faq for the full answer.

Question 37

Which Denver metro cities do you serve?

Accepted Answer

See jewellcollision.com/faq for the full answer.

Question 38

Do you offer paintless dent repair for hail damage in Lakewood and Denver?

Accepted Answer

Yes. Most Colorado hail damage is repaired with paintless dent repair, which removes dents from behind the panel and preserves your factory finish. Where hail has cracked paint or stretched metal, we refinish only the affected panels.

Question 39

Are you an insurance approved auto body shop in Denver?

Accepted Answer

We work directly with every major insurance carrier on estimates, supplements, approvals, and rentals. Colorado law lets you choose your own shop — using us does not slow your claim down.

Question 40

Can you match my factory paint color in Lakewood?

Accepted Answer

Yes. Our Lakewood refinish department scans your vehicle's exact paint code, mixes in-house, and blends into adjacent panels — including tri-coat, pearl, and high-metallic finishes.

Frequently Asked Questions

Answers, Not Sales Pitches

Estimates

Collision Repair

Insurance Claims

Paint Matching

EV Certified Repair

Repair Timelines

Rental Cars

OEM Parts

Warranty Information

Lakewood & Denver Local Questions

Trained Right. Your Rights.

The Colorado Insurance Steering Laws

Still Have Questions?

Lakewood Location

Denver Location